Central referral Representative

Central Referral Representative
 
United Health Centers (UHC) has been providing quality health care to residents of Fresno, Tulare, and Kings Counties for close to 50 years. UHC is a nonprofit federally-qualified community health center established in 1971. UHC is dedicated to improving the overall health of the residents located in the CA Central Valley.
 
Summary of duties:
The Central Referral Representative is responsible for coordinating outpatient testing and specialist referrals, which are generated by clinic Providers in the United Health Center system. Answer incoming telephone calls from patients and physician offices, and calling to inquire about existing referral appointments. The Central Referral Representative works with patients, insurance carriers, and physician offices in a professional and courteous manner. The Referral Representative is responsible for maintaining a well-organized work station and documenting benefits, appointments and orders in I2I tracks, an electronic data base.
 
Qualifications
 
Education
· High School graduate or GED, Associate’s Degree preferred.
 
License/Certification
 
Prior Experience
· Bilingual (English/Spanish) required.
· Able to quickly build and maintain rapport with patients and providers of differing backgrounds.
· Customer service oriented.
 
Skills
· Bilingual (English/Spanish) required.
· Able to quickly build and maintain rapport with patients and providers of differing backgrounds.
· Team player
· Customer service oriented.
· Strong computer skills
· Positive professional insight
· Flexibility and dependability.
· Demonstrated good problem-solving skills; sound judgment
· Attention to detail and excellent follow-through on work tasks.
· Ability to handle multiple tasks simultaneously.
 
UHC offers a robust benefit plan that includes:
· Paid Time Off (PTO)
· Medical
· Dental
· Vision
· Retirement : 401 K Matching Plan
· Education Assistance
· 10 Paid Holidays
 
UHC staff is composed of professionals dedicated to the maintenance and improvement of the communities we are privileged to serve. Become a part of the communities we serve and join our team today!