REPORTS TO: Lead Optician/Optometry Director
The UHC Optometry Optical Technician (OT) shows genuine warmth with patients and has the ability to make them feel comfortable in the health center while providing effective and technically competent ophthalmic assistance to both patients and UHC optometrists. The optometry OT is also responsible for helping assist patients in the optical area with the fitting, ordering and dispensing of eyeglasses or contact lenses as directed by the optometrist. The OT must be able to read the patient’s prescription and educate patients on proper lens and frame choices. The OT must be able to explain insurance benefits and coverage of vision supplies to the patient or call insurances for necessary authorizations. The OT will maintain optical boards by making sure that glasses are restocked and accounted for in the OPTIK electronic program as well as cleaned on a regular basis. The OT will be responsible for maintaining, organizing and reconciling optical inventory. The OT position provides or facilitates the provision of information needed by both patients and clinicians in the optical area. Furthermore, they ensure a smooth and well-connected patient flow after patient has received eye exam and must receive vision supplies to fully correct vision. The OT reports to the lead optician and optometry director.
Summary of Responsibilities:
Works closely with the optometrist and lead optician to:
* Provides prompt optical support; promotes a smooth patient flow; collects and records data accurately; maintains order of optical and vision supplies
* Provides basic education and information to patients, making sure patients’ questions are answered and anxieties alleviated and interfaces with community-oriented activities and staff
* Achieves the organizational mission to provide health care access for all the members of the community. Helps make sure patients and families get the care they need when they need it.
* Consistently and openly communicates with supervisor and all staff.
* Works flexible or extended hours where necessary.
* Participates in health center in-services and meeting, listening and respecting others’ ideas.
* Abides by Rules of Confidentiality.
1. PERFORMANCE AREA 1: Focus on Patients: Responds to and connects effectively with patients. Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and need.
a. Obtains and interprets patient’s eyeglass or contact lens prescription.
b. Consistently secures and protects patient information: keeps paper files out of reach of patients/public. Where active, takes steps to ensure electronic patient information is kept confidential. This is done by activating screen saver, minimizing screen when leaving the area, or log off when walking away from computers for any period of time.
c. Ensures that optical is cleaned and frame boards restocked on a regular basis.
d. Educates patient on proper frames, lens and coating selections or choices.
e. Assists patient in the optical with the ordering and dispensing of vision supplies such as eyeglasses or contact lens as directed by the optometrist. The OT is responsible for
ordering eyeglasses and contact lenses from the correct lab in a timely manner. Maintains a full board by restocking glasses from overstock and documenting in the OPTIK electronic program.
f. Supports the patient experience by taking initiative to keep patient informed of upcoming procedures and requirements, facilitates patient focus, involvement, and cooperation.
g. Discharge patients smoothly from optical and checks for any last minute questions.
h. Checks patient out of the optical and collects fee for vision supplies.
i. The OT is responsible for checking all eyeglasses and contact lens once received to verify correct prescription was ordered and inputting into the OPTIK program. The OT is responsible for notifying the patient for eyeglass or contact lens pick up.
j. Once the patient picks up eyeglasses or contact lenses, the OT is responsible for all adjustments of eyeglasses such as tightening/loosening frames, replacing nose pads or screws.
k. The OT will assist the optometrist with performing new contact lens wearer trainings.
l. Relieves patients’ stress and anxiety with clear information.
m. Routes all formal patient complaints/grievances to Site Manager or Department Head. Solves what problems they can at “point of contact.”
2. PERFORMANCE AREA 2: Focus on Patient Flow: Maintains effective smooth patient flow (within site or suite). Will assist the MA’s at other suites as needed with patient work up or dismissal. Is also responsive to needs of patients, clinicians, and team members.
a. Maintains open communication with the OA and optometrist, routinely checks if patients are waiting to pick out or pick up vision supplies.
b. Keeps all ingoing and outgoing optical job orders organized and ordered in a timely manner.
c. Communicates with optometrist when there is an issue with eyeglasses or patient is having trouble adjusting to eyeglass or contact lens prescription.
d. Dismisses patients efficiently and collects any additional fees for the optical supplies.
3. PERFORMANCE AREA 3: Focus on Clinicians: Maintains effective assistance to and communication with providers.
a. Works with HCA, OA and optometrist to accommodate any walk-in patients in the optical for frame selection
c. Assists providers when assistance is needed (i.e., chaperoning, translation, etc.).
d. Helps patients by providing basic knowledge of types of services provided by outside facilities.
4. PERFORMANCE AREA 4: Focus on Teamwork: Shows consideration through consistent participation: ready at work on time and consistently prepared. Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc. Maintains confidentiality in essential matters, such as patient information, staff salaries, and personal issues.
a. Internalizes attendance policies and makes effective and workable decisions for self, families and service delivery as demonstrated by consistently reporting to work on time.
b. Demonstrates consistent support and cooperation with all staff members, regardless of unit, department, or level.
c. Promotes mutual respect and allows others to get their work done by limiting interruptions.
d. Fits in well with team and works well with peers.
e. Demonstrates self-initiative and self motivation to help the team with work flow; good team player. Acquires and maintains the knowledge and skill necessary to work in all service suites.
f. Supports the UHC code of conduct by consistently demonstrating integrity and honesty in working within the team.
g. Participates in health center in-services and meetings; listens to and respects others’ ideas.
h. Demonstrates good problem solving skills, offer input/ideas when generating solutions.
i. Various other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
j. Communicates room availability with each other, including providers.
k. Maintains good rapport with outside doctor offices and facilities.
5. PERFORMANCE AREA 5: Focus On Infection Control And Maintenance Of Medical Equipment:
a. Practices universal precaution per protocol and keeps work areas clean and clutter free.
b. Disinfects, sterilizes, and autoclaves ophthalmic equipment according to guidelines.
c. Cleans and disinfects rooms for next patient.
d. Maintains daily log upkeep (diagnostic test machines, refrigerator, etc.).
e. Initiates work request for any malfunctions of equipment, then obtain Nursing Supervisor’s approval
6. PERFORMANCE AREA 6: General Corporate Expectations: Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
a. Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
b. Supports the overall needs of the health center by working flexible or extended hours when necessary.
c. Supports the needs of the health center by traveling to other UHC clinics when staffing needs dictate the need for personnel.
d. Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
e. Supports their own staff development by completing the required hours of continuing education each year.
f. Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
g. Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
h. Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
i. Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.
* High School graduate or GED.
* Preferred past optical experience or optician license
* Possess a valid CPR certificate
* Preferred Optician license
* Minimum 2 years of experience in an optical setting
* Bilingual (English/Spanish)
* Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
* Customer-service oriented
* Strong computer skills
* Familiar with adult learning and general training techniques
* Positive professional insight
* Flexibility and dependability
* Demonstrated good problem-solving skills; sound judgment
* Effective leadership/supervisory skills
* Modern office practices and procedures including email
* Intermediate computer skills
* Attention to detail and excellent follow-through on work tasks
* Able to handle multiple tasks simultaneously
* Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
* Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
* Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
* Must have high manual dexterity.
* Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn