HIT Support specialist

DEPARTMENT: Health Information Technology
REPORTS TO: Director of Health Information Technology
 
SUMMARY:
Under the Supervision of the Director of Health Information Technology (HIT). The HIT Support Analyst will assist in the ongoing support of the electronic health record, practice management system, disease registry and other clinical information systems. A primary role will be to provide training & support of employees on all the health information technology systems and applications. This position will also be responsible for being the primary support to troubleshoot, resolve, and address HIT system issues. The position will also engage in regular tasks involved in the EHR maintenance, such as lab mapping, pharmacy refill matching, and trouble-shooting interface or system issues. The position will involve working with HIT system vendors to resolve application issues. Other duties as assigned.
 
QUALIFICATION REQUIREMENTS:
Good working knowledge of Microsoft operating systems and Microsoft Office suites. Knowledge of general office policies and procedures. Must possess ability to exercise professional judgment involving access to privileged information, orients new employees and providers on the electronic health record policies and procedures, demonstrates the ability to use problem identification and solution skills and present training in an organized and understandable manner.
 
Experience in healthcare industry required, in either implementation or electronic health record support role. NextGen EPM & EHR experience preferred. Must possess excellent oral and written communication skills.\
 
Must possess: Intermediate and advanced computer skills including knowledge in specialized field of computer programming and analysis. Working knowledge of Electronic health records methodology. Able to handle multiple tasks simultaneously. Maintains attention to detail and follow-through on work tasks. Ability to meet deadlines and communicate regular status updates. Must obtain and maintain vendor and industry certifications as directed.
 
PHYSICAL REQUIREMENTS
* Must be able to lift up to 25 pounds and push up to 50 pounds (on wheels).
* Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
* Must be able to read memos, computer screens, and administrative documents.
* Must have high manual dexterity.
* Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
* Must be able to sit between 5-7 hours daily
* Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
* Must be able to work indoors and out doors
* Must be able to operate a motor vehicle to and from various sites at UHC.
 
TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Involves frequent contact with staff and the public. Occasional stress from dealing with diverse customers and demands. Contact may involve dealing with angry or upset people. Normal office environment. Occasional evening or weekend work. On-site workplace environment including indoor and outdoor responsibilities. Exposure to cleaning fluids and toxic materials.