IT Network Administrator

DEPARTMENT: Information Technology
REPORTS TO: Director of Information TechnologySummary:
 
Under the general direction of the Director of Information Technology, assists in the planning and implementation of additions, deletions and major modifications to UHC’s computer, telecommunications and network infrastructure. This position is responsible for overseeing the administration of the organization’s LANs, WANs, WLANs, VLANs and telecommunications infrastructure including VoIP phone systems, IP based fax systems, video conferencing and internet-based services within Windows Domain and servers. This is a non-exempt position.
 
Summary of Responsibilities:
 
Works closely with the Director of Information Technology and other members of the Information Technology team to:
 
* Collaborate with technical services team members to assess near and long term network capacity needs and design and implement strategic plans to make certain network capacity meets existing and future requirements.
* Oversees systems backups, archiving, and disaster recovery and provides expert support when necessary.
* Perform daily health checks on all network infrastructure devices and equipment including but not limited to servers, routers, switches, WLAN controllers, firewalls, proxies, Cisco UC servers, etc.
* Administer the LAN, WAN, WLAN, and VLAN networks in a Cisco and Microsoft environment
* Receive and respond to incoming work orders, calls, or emails regarding equipment and/or problems.
* Accurately document instances of software or hardware failure, repair, installation, removal, or other work requests.
* Implements network security according to HIPAA standards and established best practices.
* Responsible for company firewalls, proxy, and content filtering systems. Works with project teams to help implement Internal Systems.
* Responds to escalated help desk issues and provides resolution. Interacts with internal clients on all levels to help resolve IT-related issues in a timely manner.
* Ensures that company assets are maintained responsibly.
* Effectively communicates relevant IT-related information to superiors in a timely manner.
* Resolves and/or escalates issues in a timely fashion.
* Suggests areas for improvement in internal processes along with possible solutions.
 
1. PERFORMANCE AREA 1: Strategy and Planning
 
a. Collaborate with technical services team members to assess near and long term network capacity needs and design and implement strategic plans to make certain network capacity meets existing and future requirements.
b. Create and maintain documentation as it relates to network configuration, network mapping, processes, service records, disaster recovery, and design layout, including protocols and standards used.
c. Test network performance and provide network performance statistics and reports.
d. Perform daily health checks on all network infrastructure devices and equipment including but not limited to servers, routers, switches, WLAN controllers, firewalls, proxies, etc.
e. Practice network asset management, including maintenance of network component inventory and related documentation.
f. Conduct testing and development of business continuity and disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network and systems functionality.
g. Administer and support the VoIP infrastructure and its associated software, and hardware including servers, phones, call management systems, voicemail, paging, and unified communications.
h. Utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
i. Document and maintain the WLAN’s architecture, design and layout, and configuration including protocols and standards used.
 
2. PERFORMANCE AREA 2: Acquisition and Deployment
 
a. Design and deploy company LANs, WANs, WLANs, and VLANs including servers, routers, hubs, switches, UPS and other hardware.
b. Conduct research on network products, services, protocols and standards to remain abreast of developments in the networking industry in support of network procurement and development efforts.
c. Oversee new and existing network equipment, hardware, and software upgrades relating to network or telephony equipment.
d. Plan and implement any improvement, modification, or replacement of network infrastructure components.
e. Where necessary, liaise with equipment vendors during installations and hardware performance issues
f. Design and deploy enterprise-class wireless networks, including access points, servers, routers, hubs, switches and other hardware.
 
3. PERFORMANCE AREA 3: Operational Management
 
a. Receive and respond to incoming work orders, calls, or emails regarding equipment and/or problems.
b. Accurately document instances of software or hardware failure, repair, installation, removal, or other work requests.
c. Manage and ensure optimal operation of all network hardware and equipment.
d. Manage and ensure effectiveness of security solutions including firewalls, antivirus solutions, VPNs, and intrusion detection systems.
e. Establish and maintain regular written, phone, and in-person communications with the Director of Information Technology regarding pertinent network activities.
f. Configure all networks to ensure their smooth and reliable operation for fulfilling organizational objectives and processes. This includes ensuring failover connections are in a ready state.
g. Monitor network performance and troubleshoot problem areas as needed to identify and remedy network performance bottlenecks.
h. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines and other network appliances.
i. Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end-users and recommend and implement corrective solutions.
j. Ensure the integrity, security, and operability of all mission critical delivery systems including MS Terminal Server farms and application silos.
k. Ensure 99.999% uptime of all organizational systems.
l. Perform quarterly maintenance of network cabling, including MDF and IDF closets.
m. Participate in managing all network security solutions.
n. After hours on-call for network and system outages.
 
4. PERFORMANCE AREA 4: General Corporate Expectations
 
a. Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
b. Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
c. Supports the overall needs of the health center by working flexible or extended hours when necessary.
d. Supports the needs of the health center by traveling to other UHC health centers when organizational need dictate.
e. Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
f. Supports their own staff development by completing the required hours of continuing education each year.
g. Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
h. Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
i. Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
j. Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.
 
QUALIFICATION REQUIREMENTS:
 
EDUCATION
 
* Bachelor’s degree in a related field from an accredited school preferred
* MCSE and Cisco certification preferred.
* Must obtain and maintain vendor and industry certifications as directed.
 
LICENSE/CERTIFICATION:
 
* Possess a valid CA driver’s license.
 
PRIOR EXPERIENCE:
 
* Minimum 3 years hands on experience equivalent to that of a network administrator, preferably in a FQHC environment.
 
SKILLS
 
* Proven experience and success with enterprise-class LAN, WAN, WLAN, VLAN and VoIP engineering, design, implementation and support.
* Proven ability to engineer routed, switched, and wireless networks.
* Must have strong working knowledge of the following:
* Windows Server 2003/2008/2008r2/2012r2; Exchange server 2010; SQL server and relational databases; IIS server 6/7/8.
* Virtualization
* Must have knowledge of Cisco Firewalls, VPNs, and Cisco network router and switch functionality and configurations.
* Must have knowledge of Windows scripting and programming languages.
* Must work well in a team environment.
* Must demonstrate the initiative to take ownership of large projects and work independently.
* Excellent communication skills required.
* Must have demonstrated strengths in, planning and organization of materials and tools skills.
* Must have strong written documentation skills.
* Project management experience preferred but not required.
* Must possess valid California Driver’s License and have current auto insurance.
* Familiarity with HIPPA regulations and compliance laws a plus.
* Bilingual (English/Spanish) a plus
* Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
* Customer-service oriented
* Familiar with adult learning and general training techniques
* Positive professional insight
* Flexibility and dependability
* Demonstrated good problem-solving skills; sound judgment
* Attention to detail and excellent follow-through on work tasks
* Able to handle multiple tasks simultaneously
 
PHYSICAL REQUIREMENTS
 
* Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
* Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
* Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
* Must have high manual dexterity.
* Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn