DEPARTMENT: Behavioral Health
REPORTS TO: Psychiatrist
The Psychologist provides individual and group supervision of licensed counselors and care coordinators as part of UHC’s Behavioral Health program. Additionally, the Psychologist will conduct initial intake assessments, perform psychological testing, perform advanced therapies, and create patient care-coordination plans with multi-disciplinary team members. The Psychologist works closely with and reports to UHC’s Behavioral Health Program’s Psychiatrist.
SUMMARY OF RESPONSIBILITIES:
Works closely with the primary care provider and other members of the patient care team to:
•Provide direct care to UHC patients with behavioral health problems or social service needs.
•Assist primary care providers in consultative contact for patients by assessment of patient needs through “warm handoffs”.
•Collaborate with the UHC perinatal services program for referral and treatment of patients in need of psycho-social and social service care.
•Assists Psychiatrist with program development through creation and revision of departmental policies, procedures, and protocols.
•Demonstrates exemplary customer service in both verbal and written encounters.
•Maintains direct communication with site Health Center Mangers, providing updates on operational issues, process improvement suggestions and other concerns.
•Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
•Provides coverage in various health centers as necessary.
•Interfaces with other departments to ensure operational effectiveness.
1.0PERFORMANCE AREA 1: Behavioral Health Department Responsibilities
This position works closely with the Psychiatrist, Clinic Manager, LCSW’s and other site management personnel to ensure smooth operations and seamless integration of behavioral health functions into the overall functions of the clinic.
1.1Provides direct behavioral health care to UHC patients.
1.2Collaborates with UHC primary care providers and patient care team for consultative visits as needed.
1.3Effectively communicates issues and concerns to Clinic Manager when they arise.
1.4Will assist in creation and revision of behavioral health departmental protocols as necessary.
1.5Supports the area and Clinic Manager by being a knowledge expert in using UHC medical management software and other tools standard for the work and area.
1.6Ensures appropriate staffing by participates in the interview process and selection of new personnel with Clinic Manager for Front Office and Medical Records.
1.7Maintains direct communication with Clinic Manager, providing updates on operational issues, process improvement suggestions and other concerns.
1.8Effectively interfaces with other departments within the clinic and corporation to ensure operational effectiveness for the area.
1.9Supports the work of the Clinic Manager by being able to multitask and manage multiple assigned projects and to meet assigned deadlines.
1.10Effectively communicates and works closely with the clinic manager to comply with compliance issues and regulatory expectations of site audits/visits (i.e., OSHA Blue Cross etc.).
2.PERFORMANCE AREA 2: Customer Service, Quality Improvement, & Staff Development
This position is responsible for a high level of quality of service, customer service and interactions with patients, and the ongoing training and development of staff within the area.
2.1Responsible for ensuring that the team exhibits exemplary customer service in both verbal and written encounters by role modeling and coaching staff to performance.
2.2Supports the quality improvement initiatives of the health center by participating in process improvement and data collection activities as necessary.
2.3Responsible for the quality improvement activities within the area by coordinating staff training and retraining when processes are modified within the functions of the department.
2.4Supports the quality improvement and compliance goals of the health center by ensuring that UHC personnel within their area meet required regulations as defined by BPHC and other contracted entities.
2.5Supports the work of the area by ensuring that new personnel are acclimated to the work environment and provided general expectations to performance along with training.
2.6Ensures that staff is directed to and provided opportunities for additional training that support the activities within the area.
3.0PERFORMANCE AREA 3: General Corporate Expectations
3.1Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
3.2Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
3.3Supports the overall needs of the health center by working flexible or extended hours when necessary.
3.4Supports the needs of the health center by traveling to other UHC clinics when staffing needs dictate the need for licensed personnel.
3.5Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
3.6Supports their own staff development by completing the required hours of continuing education each year.
3.7Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
3.8Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
3.9Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
3.10Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.
EDUCATION AND LICENSE/CERTIFICATION:
•Doctoral degree in Psychology is required (Ph.D or Psy.D)
•Must be licensed as a Psychologist in the State of California with license in good standing.
Minimum 3-5 years experience in a behavioral health or general health care setting
•Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
•Strong computer skills
•Familiar with adult learning and general training techniques
•Positive professional insight
•Flexibility and dependability
•Demonstrated good problem-solving skills; sound judgment
•Modern office practices and procedures including email
•Intermediate computer skills
•Attention to detail and excellent follow-through on work tasks
•Able to handle multiple tasks simultaneously
This position requires some travel.
•Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
•Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
•Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
•Must have high manual dexterity.
•Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn