Medical Assistant

DEPARTMENT: Medical

REPORTS TO: Nursing Supervisor

Summary: 

A UHC Medical Assistant (MA) shows genuine warmth with patients and has the ability to make them feel comfortable in the health center while providing effective and technically competent nursing assistance to both patients and UHC providers.  The MA assists in examination and treatment of patients under the direction of a physician. Primary tasks are to interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and record information on patients' charts (paper or electronic). MA may be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Finally, the MA prepares treatment rooms and exam rooms for examination of patients. The Medical Assistant position provides or facilitates the provision of information needed by both patients and clinicians.  Furthermore, they ensure a smooth and well-connected patient flow. The Medical Assistant reports to the Nursing Supervisor.

Summary of Responsibilities:

Works closely with the Nursing Supervisor and other members of the clinic management team to:

•Provides prompt medical support; promotes a smooth patient flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies

•Provides basic education and information to patients, making sure patients’ questions are answered and anxieties alleviated and interfaces with community-oriented activities and staff

•Achieves the organizational mission to provide health care access for all the members of the community.  Helps make sure patients and families get the care they need when they need it.

•Consistently and openly communicates with supervisor and all staff.

•Works flexible or extended hours where necessary.

•Participates in health center in-services and meeting, listening and respecting others’ ideas.

•Abides by Rules of Confidentiality.

1.PERFORMANCE AREA 1: Focus on Patients: Responds to and connects effectively with patients.  Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs.  

a.Listens attentively to patients’ complaints and record all information (e.g. medication, last menstrual period, birth control method) on chart or in electronic health record system.

b.Consistently secures and protects patient information: keeps paper files out of reach of patients/public.  Where active, takes steps to ensure electronic patient information is kept confidential.  This is done by activating screen saver, minimizing screen when leaving the area, or log off when walking away from computers for any period of time.

c.Ensures that exam rooms are neat and set up appropriately for each patient exam.

d.Performs specimen collection, preparation and maintains required logs.

e.Performs EKG’s, accu-checks, and other diagnostic procedures according to guidelines.

f.Supports the patient experience by taking initiative to keep patient informed of upcoming procedures and requirements, facilitates patient focus, involvement, and cooperation.

g.Discharge patients smoothly from back office areas and checks for any last minute questions.  Makes return appointments as appropriate.

h.Relieves patients’ stress and anxiety with clear information.

i.Provides patients with required educational materials including; vaccine information statements, informs patients of content and answers any questions.

j.Routes all formal patient complaints/grievances to Site Manager or Department Head.  Solves what problems they can at “point of contact.”

2.PERFORMANCE AREA 2: Focus on Patient Flow: Maintains effective smooth patient flow (within site or suite).  Will assist the MA’s at other suites as needed with patient work up or dismissal.  Is also responsive to needs of patients, clinicians, and team members.

a.Maintains open communication with the Receptionist, routinely checks status of patients waiting to be registered and relays status to the providers.

b.Communicates with Nursing Supervisor to help resolve any patient issues or bottlenecks with rooming patients.

c.Dismisses patients efficiently (e.g., complete lab requisition; administer injections and immunizations according to guidelines, giving appointment, double check paperwork).

3.    PERFORMANCE AREA 3: Focus on Clinicians: Maintains effective assistance to and communication with providers.

a.Works in conjunction with the Patient Services Advisor for walk-in patient (i.e., obtains and documents patient chief complaint and presents to provider to determine if patient is to be seen or needs to be referred out).

b.Helps the providers maintain pace by keeping them informed of patients that are ready.

c.Prepares and sets up patients for exams according to providers’ expectations.

d.Alerts clinicians of possible complicated visits so they are prepared.

e.Assists providers when assistance is needed (i.e., chaperoning, translation, etc.).

f.Helps patients by providing basic knowledge of types of services provided by outside facilities.

4.PERFORMANCE AREA 4: Focus on Teamwork: Shows consideration through consistent participation: ready at work on time and consistently prepared.  Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc.  Maintains confidentiality in essential matters, such as patient information, staff salaries, and personal issues. 

a.Internalizes attendance policies and makes effective and workable decisions for self, families and service delivery as demonstrated by consistently reporting to work on time.

b.Demonstrates consistent support and cooperation with all staff members, regardless of unit, department, or level.

c.Promotes mutual respect and allows others to get their work done by limiting interruptions.

d.Fits in well with team and works well with peers.

e.Demonstrates self-initiative and self motivation to help the team with work flow; good team player.  Acquires and maintains the knowledge and skill necessary to work in all service suites.

f.Supports the UHC code of conduct by consistently demonstrating integrity and honesty in working within the team.

g.Participates in health center in-services and meetings; listens to and respects others’ ideas.

h.Demonstrates good problem solving skills, offer input/ideas when generating solutions.

i.Various other duties as assigned by supervisor.  Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

j.Communicates room availability with each other, including providers.

k.Maintains good rapport with outside doctor offices and facilities.

5.PERFORMANCE AREA 5: Focus On Infection Control And Maintenance Of Medical Equipment:

a.Practices universal precaution per protocol and keeps work areas clean and clutter free.

b.Disinfects, sterilizes, and autoclaves medical equipment according to guidelines.

c.Cleans and disinfects rooms for next patient.

d.Maintains daily log upkeep (diagnostic test machines, refrigerator, etc.).

e.Initiates work request for any malfunctions of equipment, then obtain Nursing Supervisor’s approval

6.PERFORMANCE AREA 6: General Corporate Expectations: Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.

a.Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.

b.Supports the overall needs of the health center by working flexible or extended hours when necessary.

c.Supports the needs of the health center by traveling to other UCH clinics when staffing needs dictate the need for personnel.

d.Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.

e.Supports their own staff development by completing the required hours of continuing education each year.

f.Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

g.Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy. 

h.Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.

i.Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.

QUALIFICATION REQUIREMENTS:

EDUCATION 

•High School graduate or GED.

•Completed training program in Medical Assisting from Accredited College.

LICENSE/CERTIFICATION:

•Possess a valid CPR certificate 

PRIOR EXPERIENCE:

•Minimum 2 years of experience in a healthcare setting, preferably in an ambulatory care setting

SKILLS

•Bilingual (English/Spanish)

•Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player

•Customer-service oriented

•Strong computer skills

•Familiar with adult learning and general training techniques

•Positive professional insight

•Flexibility and dependability

•Demonstrated good problem-solving skills; sound judgment

•Effective leadership/supervisory skills

•Modern office practices and procedures including email

•Intermediate computer skills

•Attention to detail and excellent follow-through on work tasks

•Able to handle multiple tasks simultaneously

PHYSICAL REQUIREMENTS

•Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).

•Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.

•Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.

•Must have high manual dexterity.

•Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn